Thanks for contact the customer services team! Your ticket has been opened and a member of the team will be in touch with you soon. You may track the progress of your ticket here https://www.abl-fx.com/support/ Please do not open another ticket or send in an email as this will potentially cause a delay on a reply! Please be aware that we are a UK based business. Our customer services team are available 9-5 Monday to Friday GMT (Excluding UK Public Holidays). Tickets raised outside this time will be dealt with during our regular office hours. Kind RegardsABL-FX Customer Services